I really love my MacBook, but the battery has never really worked right in it: long before the "fuel gauge" gets to zero, the computer shuts off (it's supposed to just hit deep-sleep mode). When it shut off with the gauge at 50% one afternoon in Michigan, I decided it was time to look up that battery recall I’d been hearing about. And I found it.
After going through the preliminaries, I called the 800 number and talked to BJ. After walking through a couple of things, he said I qualified and they’d send me a new battery in the mail. Yay, no special trip to the Apple Store! While I really enjoy browsing the Apple Store more than just about anywhere else, it’s a significant trip from the manor. I’d hate to burn that much gas just to swap a battery.
That’s one of many reasons I like Apple: if there’s a problem with their stuff, they fix it without a bunch of nonsense. I figure the Battery Fairy will arrive around Tuesday; I can stay plugged in until then.
ummm. Salt.
ReplyDeleteI LOVE good customer service FARf. I'm really glad this turned out so well for you.
Me too!
ReplyDeleteI always seem to have battery probs w/ laptops ... they don't seem to keep a charge for very long ...
ReplyDeleteAnother good news story for you -- first the a/c and now the battery ... :)
Yes, they're usually great about fixing the common problems like that. :)
ReplyDeleteHiya FAR.
ReplyDeleteGreat news about the battery and customer service. Yep I figure the next one has to be an apple.
FAR, thanks for the e-mail. I'd be honored for Ms. G to notice my writing!! :-)
ReplyDeleteI'll be 1.5 hours from St Pete (my folks lived there for 20 years) - maybe we can meet for a coffee the next time you're down there getting your beach fix.
There are good and bad points to being transient - I envy people's roots...hopefully vicarious traveling helps.
Good luck with the new battery!
ReplyDeleteA Salted Battery, snicker!
ReplyDeleteHey everyone!
ReplyDeleteOlivia, I wore out the battery in my last laptop by running it down all the time & recharging it overnight — Li-Ion batteries, it turns out, are good for about 300 discharge/recharge cycles. The "recommended" thing to do is leave it plugged in when you can, and run it down about once a month.
Hey David - have you had the same problem with your battery? I guess it's fairly common out there.
FM - if you get a Mac, you know where you can send your questions, right?
Beth, I try to get to FL in January or February. If you're free then, I'd love to meet-up with some of my blog buddies!
Boran, thanks. I'm looking forward to being able to rely on the battery when the power goes out. :-)
Nancy, you'll find that I'm fond of song lyrics and bad puns for blog post titles....
Y'all have a good weekend, and I'll see you on Da Toobs.