Quotable quotes about Word

Another gem dug up in my email clean-out

As technical writers go, I’m relatively lucky. In my 20-odd (and I do mean odd) year career, I’ve only in the last couple of months ran into overload situations that had me working weekends as well as overtime (it’s not uncommon from what I’ve heard from other people). But I’m even more lucky because I haven’t had to use Microsoft Word as a serious writing tool for almost 10 years now. Before that, Word (up to Word 7.0/95) was a decent word processor, not terribly solid (especially for documents longer than 50 pages) but easy to customize, very scriptable and mostly predictable. Being a button-pusher by nature, I was able to find and then avoid the sharp corners and rough edges and get work done.

For people who live in their word processors, Word97 marked a major turn — downward. Corrupted files, always a possibility, became more frequent. Auto-numbering went straight to #3|| and skipped the handbasket. Preference changes would spontaneously change themselves back. Fortunately, about the time Word97 (and Word98 for Macs) landed on the world with a wet plop, I changed jobs and went to work at a FrameMaker shop. Frame isn’t the most feature-laden product in the world, but it is extremely predictable and very stable. The only way to lose significant work to a FrameMaker crash is to start typing in a new document without saving it before it crashes. Anyway, all the things I started hearing from Word users at that point made me less than motivated to go back.

Nothing I’ve heard has suggested the problems are being fixed. In fact, I’ve repeatedly asked a Microsoft program manager who works on Office file formats whether the next version of Word will fix the autonumbering problems that have been around since '98. No response. (Funny how the search function at Microsoft’s blogs.msdn.com couldn’t turn up its own blog address but Google could, by the way.)

So here’s a few quotable quotes about Word that I’ve collected from the Techcomm list....

“First thing I realized about trying to do documentation in Word is that I had to lower my expectations.” — B.A.

“Only entirely random actions, bizarre incantations and forceful oaths can make Word do what you want it to (especially when it comes to numbering).” — M.B.

“Nothing will work in Word if you're wearing the wrong kind of shoes or whatever.” — B.A.

“It's a known Word bug.” — a cast of millions

This profanity-laden rant is also notable, not only for expressing the frustration so many of us have with Word, but for being the only piece of writing I’ve ever seen that manages to use that much profanity and stay coherent.

And finally:

When I first started using Microsoft Word professionally, about 10 years ago, someone told me that the only thing to do to get it to work as you thought it should was to sacrifice a small goat during the correct phase of the moon.

I ran a Google search today on ‘+"Microsoft Word" +"sacrifice" +"goat"’ and got 650 hits, so clearly this belief is now widespread. (OK, so some of the hits were about obscure religions rather than tech writing, but my point is still valid.)

— D.F.

Word does (mostly) well for most people, who don’t need more than 10%–20% of the functionality it offers. It’s those of us who live and die by our word-processing skills who run into trouble with it, because we need to push it to the limit just to stay caught up. And pushing Word makes it tip over, quickly.

Message from God

Saw this in an email a while back.

One day God was looking down at Earth and saw all of the evil that was going on. He decided to send an angel down to Earth to check it out.

So He called on a female angel and sent her to Earth for a time. When she returned she told God, “Yes it is bad on Earth. 95% of the people are bad and 5% are good.”

He thought for a moment and said “Maybe I had better send down a male angel to get both points of view.” So God called a male angel and sent him to Earth for a time. When the male angel returned he went to God and told Him “Yes, the Earth is in decline. 95% of the people are bad and 5% are good.”

God decided to E-mail the 5% that were good and encourage them a little, something to help them keep going.

Do you know what that E-mail said?
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Oh! You didn't get one either huh?

Minute by minute

I should have known that this would bite us in the @$$ some day.

When we got our smellphones, we wound up on a rather generous plan, minute-wise. We signed up for more than we needed at the moment, plus what we don't use rolls over for up to a year. So we had a pretty big pile of minutes. Had.

Turns out that M.A.E. and her totally screwed-up friend (call her Miss T, or Misty), with a little help from the rest of us (but only a little, mind you) managed to run through all our rollover minutes, plus all our monthly allocation, plus some more. The upshot was a $320 smellphone bill. And both of these goofballs managed to lose their jobs at Wendy’s in the last couple of weeks. I was more than a little cheesed to find the two-hour conference call I was stuck on week before last cost me $11 for that one call (to an 800 number no less). I don’t know why I didn’t think of using the home phone for that; probably because it hasn’t been an issue up to now.

I was ready to throw all the phones, mine included, in a drawer and leave them alone for a month or so. Naturally, Mrs. Fetched balked at that — anything that inconveniences her is a non-starter, especially if I suggest it. For reasons totally unfathomable by male logic, she also didn’t collect the phone from M.A.E.

It’s probably a good thing that both M.A.E. and Misty haven’t been around for the last couple of days. Maybe they’ll grow up, get jobs, and find their own place(s) to live. Maybe pigs will come flying out my butt in the next 10 minutes. They’re both about as likely.

Friday Night Cinema

If your cellphone bill looks like ours this month, you probably don’t have the wherewithal to go see a movie either (more about that above). And tonight’s selection might just put you off using the phone, mobile or otherwise, for a while.

Seriously, this is pretty scary. If you care about more than what’s on TV tonight, anyway.

Caught in the (first) draft

In an example of synchronicity, articles about first drafts hit both 43 Folders and MacDevCenter today. 43 Folders suggests Just Doing It, while MacDevCenter explores tools (some of which don’t exist yet) to help eliminate distractions so you can focus on writing (instead of editing).

If you read the comments in the MacDevCenter article, you’ll see where I suggest the hoary Unix line editor, ed, for first drafts. It has been part of Unix systems since the first version in 1970 and is still lurking at the bottom of the most modern version of Unix (aka MacOS X). There’s also a neat trick for disabling the GUI at login time, leaving your entire screen dedicated to a white on black console screen: type >console instead of your user name and hit Return.

Now there’s an environment for first drafts: no email, no web browser, no instant messenger; just you, your thoughts, and your keyboard. Going back and editing a previous line is more trouble than it’s worth, using ed (you can backspace though), so you mostly just keep typing until you’re done. Plenty of time to edit later.

The Phone Tree Hell escape hatch!

If you ever wondered what this Internet thing is good for, check out GetHuman.com. This is something you would never have seen in the pre-Net days — someone might have known the key to getting a real human at one or two companies, but the Net lets all those people who know a little bit find each other... and everyone can end up knowing a lot!

The database lists companies by industry (retail, automotive, etc.) and includes instructions for making Phone Tree Hell just... freeze over... for each company. Personally, I would consider shifting business to those companies that are labelled "Direct to human."

Peace & quiet

Current music: DI.fm Goa-Psy Trance
I came in from work, ran out to check over a presentation about a power line running past the church (and quite a few other places), and came back to Nobody Home. No jabbering TV, nobody Going To Die if I didn’t drop everything and fix her problem right away... sweeeet. I spent some time weeding down my inbox (now less than 100 messages from over 500 on Saturday) and catching up on some other folks’s blogs.

Digression, or maybe not: On the way home from work, I picked up a copy of Getting Things Done — it comes highly recommended in certain Mac geek circles — and made a short start of it. From the summary I saw at 43folders.com, it looks like a Master Plan for actually making Lotus Notes useful... which is a miracle that I’ve got to see for myself. I did manage, over the last couple of days, to whittle the couple-hundred messages out of my Notes inbox at work down to five (on Friday) and then to three (today). Next step is to wade through my project folders, clear out obsolete stuff, and move anything important into the Todo list.

An essential ingredient of Peace and Quiet is the lack of annoyance. Fortunately, there are few things harder to notice than something that is not annoying you. If that itch under my left shoulder blade isn’t itching, I don’t think about it. Upon finding the Monday morning meeting was cancelled (hooray!), I promptly forgot about it and did useful things all morning. I’m the kind of person who usually isn’t annoyed by low-level clutter, so I usually don’t notice it. (This is the source of some friction at FAR Manor, as Mrs. Fetched is annoyed by clutter... but often not enough to actually do something about it herself.) On the other hand, the TV is annoying, or at least distracting, so I tend to hike the iBook away from the living room and play music through a pair of earbuds.

There’s a drawback to forgetting about annoyances, though: when they come back, even when you know they’re coming back, their presence makes them twice as annoying... at least at first. I’m thinking about school buses — after the first week of summer vacation, I stop rejoicing in their absence and forget about them for the next two months (Two months? What happened to three months? This slow erosion of summer is ridiculous!).

Slumber calleth, so off to bed I go. Tuesdays and Thursdays are my work at home days, so I won’t be thinking about commuting tomorrow either.

Happy Mother’s Day!

Whether you’re a mother or another, I hope it was a pleasant one for you! If you didn’t get any flowers, please accept these Mother’s Day Roses (so called because that’s when they bloom) as a substitute.


Although it’s a 10-hour drive (when it’s not a holiday or spring break) to Mom’s place from FAR Manor, I’m still just a phone call away — I caught her before she headed over to Solar’s place; he was going to cook lobster if he could get it and steak if he couldn’t. She also got the flowers I sent; she told me she would send a picture so I could see what they look like. I gave Mrs. Fetched a hand getting the chicken houses ready this weekend — I was tired of doing work-related stuff every evening and weekend, and figured doing something filthy and mindless would be the change of pace I needed.

Mrs. Fetched wanted to show me these — she planted them last year and wasn’t sure they would make it. But as you can see, they’re doing just fine. If you know what they’re called, besides “Purple Bells,” please add a comment.

How did Mother’s Day weekend go at your place?

Oh, almost forgot...

M.A.E.’s back, and brought a cold with her. Fortunately, the other female type (whom her acquaintances call “Psycho”) is not. The Boy considered coming back, but it hasn’t happened. I guess we all got our priorities. He and M.A.E. aren’t exactly buddies now that they’ve broken up, although they finally agreed to be civil to each other.

Sigh For a little while, I was able to traipse through the house in my underwear as was once my habit. I’ll probably have to wait until Daughter Dearest is in college for more opportunities.

Give Ya the Bird

I had a peek at the nest, evening before last, and found a new occupant. The picture sucks, but that was the best angle I could get & I didn’t want to disturb things to the point where the parents would abandon it. At least you can see the top of its head.

I'll post better shots if/when I get them.

Deep techie secrets revealed!

I got several phone calls at work late last week, mostly having to do with formatting and printing the term papers the boys finished up (after pulling an all-nighter). Most of the issues were solved by my telling them to click something or another. The only problem that wasn’t in that category (transferring a file from Mrs. Fetched’s computer to Daughter Dearest’s) could have been avoided by typing the file on DD’s computer in the first place.

Twenty years ago (I tell ya, things were different in my day! Men were men and sheep were nervous! Um...) the company I worked for bought Macs for our department. I admit to being less than impressed with them after the initial enthusiasm wore off — it took several years of improvements for the Mac to first win my respect and a couple more years before I came to love 'em. But I digress. I spent the first couple of days just exploring the menus in various programs, clicking buttons, and generally seeing what I could make the thing do. I ran into things, clicked around until the problems went away, and got confident with its limited scope.

It wasn’t too long before my co-workers ran into the same problems I’d already hit and solved. People would mention off-hand a problem they were having, I’d say, “oh, try this and such,” and it would work for them too. After a few of those, I was suddenly the “Mac Guru” and everyone in the company — including IT — would ask me for help. Since my extension was 4573 and the IT helpline was 4357 (HELP), I’d get wrong-number calls (at first) asking for assistance and then people would start calling me before they would call IT. All because I fiddled around with things.

And that, dear readers, is the Techie Secret. In fact, it’s so much a part of our psyche that we have an acronym for it: PBUSH (Push Buttons Until Something Happens). It’s so simple, and it explains a lot of our frustration with non-techies. We’re not really any smarter (well, not much smarter) than the rest of you, we’re just more curious. Any hairy hoary knowledge we’ve obtained, we’ve obtained the same way any animal does: faced with a constraint, we poke and prod at the door, especially that little latch thingie, until it pops open and we’re free! Over time, we figure out what works and what doesn’t, and we use that knowledge and confidence to attack the next gate. Beyond curiosity, there’s no innate talent — it’s all the kind of skills that anyone can acquire. Why are you calling us when you could just click around and figure out how to fix it on your own, probably more quickly than you can describe the problem?

One of the first questions you’ll hear from a support person, formal or not, is “what have you tried to fix it so far?” If you’ve tried anything that didn’t work, both of you save time because the support person can skip those suggestions. It also gives the techie both an idea of how complex the problem might be, and how involved you’re willing to be in the solution. Every platform typically has a handful of first responses — like fix permissions and run drive checks on MacOSX, rebuild the desktop on older MacOS systems, or reboot and run spyware checkers on Windows — that clear up 80% of the issues. By running these simple maintenance routines, either on a regular basis or when problems crop up, you give yourself a great deal of power over your balky toy/tool, and save time for everyone.

Careful, though — that sense of empowerment might lead you to look into those other problems, the 20% that routine maintenance doesn’t fix. You may find yourself typing error messages into Google to see if there’s any information out there (and often there is). You might start looking at those mysterious programs that came with your operating system and running them just to see what they do, perhaps finding a nice tool in the process. Eventually, when another non-technical friend has a problem, you might be the one to suggest a fix. Before too long, they’ll be calling you.

PBUSH usually isn’t dangerous to your computer, but it can turn you into a techie. Beware.

Pop goes the fake spare, and other minor emergencies

Monday, I mentioned that The Boy was having tire problems, and put the (mostly bald) fake spare on. I said at the time, “pray it holds up until he has enough money to fix the regular tire.”

Late yesterday morning, he called me: “You working at home today? That spare tire blew up and my jack broke, so my axle’s sitting on the pavement.” Unfortunately for him, I had an off-site after-hours department meeting to attend at the CTO’s place (pssssht!)... meaning I was at the office. Nobody else was around, so I suggested he call Mrs. Fetched’s parents and ask them to bring a jack. It wasn’t until afterwards that I wondered what he was going to put on in place of the fake spare. His (flat) regular tire?

On the way to the department meeting, the phone started ringing. (Have I ever mentioned I’m not a real big fan of smellphones?) First it was a friend of M.A.E.’s, who has been here off & on over the last couple of weeks, wanting to know if I can put battery cables and belts on her car. A mechanic was supposed to do it for her, but they’re balking. She’s the kind of person that other people get tired of very quickly... in my book, she’s gone from “ehhh” to “repulsive” in a couple of weeks. I told her I’d try doing it after work (today) if it wasn’t raining (it did). Mere minutes after that, Daughter Dearest wants to know if I can email a picture. Um, not on the road I can’t. Then it was The Boy, who somehow managed to get back on the road but was now out of gas. I managed to get to my destination somehow, then M.A.E. rang up with the sob story du jour.

Oh, I forgot to mention: Mrs. Fetched invited her to leave early yesterday. She and Ms. Repulsive have been hanging out with some friends the last couple of nights, and M.A.E. decided she was too sick (i.e. having too much fun) to work. And here we thought she was getting some responsibility. Mrs. Fetched was disappointed, and doesn’t handle disappointment well. At all.

After that one, I just turned the dang phone off and headed for the cooler. Funny... I was planning to decline the invitation, since there was a board meeting at church, but Mrs. Fetched pressured me to go. Turned out to be the good choice — everyone had to deal with their own problems for a change, and I got to taste some high-quality tequila (oh, what a difference). Sometimes, she’s prescient.

On the way home, I called The Boy back. He’d gotten a little gas and was OK. Until this evening, when he called again. Mrs. Fetched went, and I’m sure he paid for the fuel by listening to a lecture.

A visit from The Boy

I was doing work-related stuff on&off all weekend, so I don’t feel guilty about writing this at work during this boring Monday team meeting. Now that it’s evening, I’ll be doing more work stuff shortly.

The Boy came by yesterday for a brief band practice. Along with his other issues, he’s been suffering from a leaky tire, which turned out to be leaking around the rim. Too bad he can’t use his inflated ego to fill it (sfx: snare roll, symbol). I’m not sure if the bead is bad or there’s a problem with the rim itself, but it looks like there might be some junk caught up in the rim. After suggesting he get a can of fix-a-flat, that he has no money for, I found one in the garage. Lucky him... to an extent. There turned out to be three leaks, and the goop sealed up two of them. So close.... We put his slick fake spare on. Pray it holds up until he has enough money to fix the regular tire. Perhaps to keep up with the tire, he put another hole in himself, piercing his lower lip and putting a ring in it. Now look: I have a ring in my nose, but at least it’s metaphorical.

He quit the job at the mountaintop lodge (idiot) and now he’s doing landscaping with Big V’s husband, or so he says... I’ll have to check into that. (The pay is one thing, but I can’t wait until he finds out how much he has to pay for his meds without the co-pay.) He was living with his old friend J-zoid for a while, until he had a dispute with J’s mom late last week and he moved out. At the moment, he’s bouncing around from one friend to another, and claims to be looking into buying a house and partially funding the payments with rent from friends. I didn’t even bother telling him he would get laughed out of every bank he goes to, but suggested he keep at least a month’s worth of mortgage payment handy so he’ll be able to manage when his pals come up short. Which they would.

He’s mentioned (on several occasions) bringing some chow over for a cookout some time, but he’s already done a no-show on us twice. He didn’t ask about coming back to stay, probably knowing the answer would be: Sure. If you scrape off your druggie pals, get serious about getting your GED, and be home at a reasonable hour through the week. ... plus anything I’ve left out that Mrs. Fetched would want. Too onerous, I suppose.

After talking about this & that for a while, he snapped, “I don’t know where you got the idea my girlfriend is giving me drugs.” Um... we got the idea listening to you tell your friend she was getting them, ding-dong. “There’s more than one Ashley in the world, you know,” he managed to respond. “Her family’s redneck.” Which can mean lots of things, including growing their own weed. Color me thoroughly unconvinced. His girlfriend is 17 and is taking night classes instead of school. I suggested he do the same... he claims to be doing a self-study for the GED. Pull the other one, boy, it’s got bells on it.

Turns out that one of his band members used to be in a trance outfit; we had a great time chatting about different artists and the trance scene on this planet (or total lack thereof). Both of us turned out to be Aura fans. He also told me, quietly, that BJ wanted us to call him... which suggests he wants to tell me something about The Boy. I got wrapped up on work stuff after that, so I never got around to making the call. I’ll do that after hitting send.

Friday Night Cinema

Outta money, outta time, short movies here don’t cost a dime!

This week’s selection is a little gory, and a lot weird! The producer says it’s “Based on that silly Rumor saying mario had subliminal communist propaganda.” If you ever spent more than a few evenings playing Super Mario Bros. back when, you’ll find this both amusing and disturbing.

OK, enough blabber. Raise the iron curtains and watch The People's Mario (Flash)

Note: If the direct link doesn’t work, try the front page and look for the “WATCH THIS MOVIE!” link in the upper right.

A good introduction to malware

Current music: #Musik Club

What the heck is malware? Why is it an issue? What other silliness is going on out there? Bruce Schneier writes up a pretty good overview in Wired, Everyone Wants to 'Own' Your PC.

Keith Richards, Indestructo Man!

I hope I’m this active when I’m 62. Sheesh. You got to wonder: what the hey was he doing up in a tree?

A comedian once said that after a nuclear war, the only thing left would be bugs and Keith — if all the drugs he’s taken didn’t kill him, nothing else could.

Study hall

Two guys from the old private school where our kids used to go have been camping out here most of the week to get their senior term papers finished up (or started—they’re Cutting It Mighty Fine since it’s due tomorrow). We have amenities like lots of computers and a DSL line, plus a guy who writes for a living and several other high-speed keyboarders... what’s not to like? Yes, they’re writing the content. I gave them a few pointers about structure and so on, stuff they probably would have learned about in school if they had been paying attention.

I can’t believe there’s only two weeks until school is out. Daughter Dearest is about worn out (90 math problems for homework? Come on!) though, and is starting to get “icepick headaches” that hurt like #3!! for about 3 seconds then go away. Not good. A little R&R will do her some good, but she needs to start getting some exercise. So do I, I’ve been slacking lately although it’s not all my fault.

Been up wayyyyy too late the last few days for various reasons—one night I just couldn’t get to sleep. Maybe I’ll get to sleep late on Saturday morning.

The debate is over

That’s settled. Global warming is for real!

Who needs a TV?

Current music: DI.fm EuroDance

It is said that for a redneck, quality entertainment is a six-pack and a bug zapper. We currently have no bug zapper at FAR Manor, but we have a porch with a glass door and two cats. At night, The Bug Show comes on, and Sprite and Aries are captivated. A German hornet or moth slowly working its way up the window is sure to get them jumping. It’s loads of fun to watch.

Enough is enough

I just turned on word verification in the comments. I’m sick and tired of deleting spammer-droppings.

If you’re not familiar with verification, it’s fairly simple. Blogger creates an image consisting of random letters, distorted so spammers can’t use OCR software to figure out the magic word and enter it automatically. You have to type the same nonsense into a text box under the comment box before Blogger adds your comment. Once in a while, it’s a little too distorted to get right — no problem, it will give you a different one and not delete your comment.

Floor’s open. What’s bugging you tonight?