Thursday, August 02, 2007

A Salted Battery

I really love my MacBook, but the battery has never really worked right in it: long before the "fuel gauge" gets to zero, the computer shuts off (it's supposed to just hit deep-sleep mode). When it shut off with the gauge at 50% one afternoon in Michigan, I decided it was time to look up that battery recall I’d been hearing about. And I found it.

After going through the preliminaries, I called the 800 number and talked to BJ. After walking through a couple of things, he said I qualified and they’d send me a new battery in the mail. Yay, no special trip to the Apple Store! While I really enjoy browsing the Apple Store more than just about anywhere else, it’s a significant trip from the manor. I’d hate to burn that much gas just to swap a battery.

That’s one of many reasons I like Apple: if there’s a problem with their stuff, they fix it without a bunch of nonsense. I figure the Battery Fairy will arrive around Tuesday; I can stay plugged in until then.

9 comments:

  1. ummm. Salt.

    I LOVE good customer service FARf. I'm really glad this turned out so well for you.

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  2. I always seem to have battery probs w/ laptops ... they don't seem to keep a charge for very long ...

    Another good news story for you -- first the a/c and now the battery ... :)

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  3. Yes, they're usually great about fixing the common problems like that. :)

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  4. Hiya FAR.

    Great news about the battery and customer service. Yep I figure the next one has to be an apple.

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  5. FAR, thanks for the e-mail. I'd be honored for Ms. G to notice my writing!! :-)

    I'll be 1.5 hours from St Pete (my folks lived there for 20 years) - maybe we can meet for a coffee the next time you're down there getting your beach fix.

    There are good and bad points to being transient - I envy people's roots...hopefully vicarious traveling helps.

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  6. Good luck with the new battery!

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  7. Hey everyone!

    Olivia, I wore out the battery in my last laptop by running it down all the time & recharging it overnight — Li-Ion batteries, it turns out, are good for about 300 discharge/recharge cycles. The "recommended" thing to do is leave it plugged in when you can, and run it down about once a month.

    Hey David - have you had the same problem with your battery? I guess it's fairly common out there.

    FM - if you get a Mac, you know where you can send your questions, right?

    Beth, I try to get to FL in January or February. If you're free then, I'd love to meet-up with some of my blog buddies!

    Boran, thanks. I'm looking forward to being able to rely on the battery when the power goes out. :-)

    Nancy, you'll find that I'm fond of song lyrics and bad puns for blog post titles....

    Y'all have a good weekend, and I'll see you on Da Toobs.

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